Help Centre

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Lotto betting involves placing a wager on the outcome of a lottery game. You’ll select the game you wish to play, choose your numbers, and pay a set price for your bet, but you won’t actually receive a physical ticket. Instead, you are wagering that the numbers you choose for the lotto will come up in the official draw.

After the draw is held, your entry will be checked against the official results and if you match enough of the numbers drawn to win a prize on the game, you’ll be paid out, just like if you had gone to the shop to buy a ticket.

To find out more about how betting on lottos works at HealthMillions.co.uk, visit the Lotto Betting page.

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We take our duty of customer care very seriously. As we are licensed and regulated by the UK Gambling Commission, we are obligated to ensure that all our players who win prizes are paid promptly and in full. All prizes won by players on HealthMillions.co.uk will be paid as if you were redeeming a winning ticket in a shop, and we will endeavour to get your winnings to you as soon as possible.

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HealthMillions.co.uk does not buy official tickets for any of the lotteries available through our betting service. When you bet on lottos through our site, you are placing a wager on the possible outcome of a specific draw for a particular lottery game. To that end, no tickets are ever purchased by HealthMillions.co.uk.

To find out more about how lotto betting works on our site, visit the Lotto Betting page.

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Betting on a lotto game is playing the game in a conventional way. You’ll choose the game you’d like to play, select your numbers (or have them generated for you via the Quick Pick option), and pay for your wager. Once that’s done, all you have to do is sit back and wait for the results to come in to see if you’ve won a prize. You don’t even have to worry about buying a ticket!

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If you win the jackpot, you will need to get in touch with our Customer Support team to arrange for receipt of your winnings, as the payment method for your prize will differ from the process for smaller windfalls. You can get in touch by phone, email or live chat by visiting the Contact Us page.

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Yes. When you bet on a lottery and place your order, a copy of the order can be found in the Transactions section of your account. You’ll be able to check your lotto numbers and find other details about your order.

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The subscription service makes sure you never miss a bet on a draw. Your bet on the winning numbers for a draw of your choice will be entered automatically for a selected time period.

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It’s simple! Once you have chosen which lottery to bet on and selected your lucky numbers all you need to do is click the ‘Subscribe’ option before clicking ‘Continue’. You can choose the duration of your subscription from the drop-down box next to the ‘Subscription’ option.

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The payments will be made at the time of purchase. For example, if you have selected to subscribe to the Powerball for 6 weeks, you will be billed for 6 weeks’ worth of draws at the time of purchase.

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You can select your preferred duration from the drop-down box under the betting slips. You can also select which draws you would like to bet on if your preferred lottery has multiple draws per week.

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Of course - you can modify your subscription with our Customer Experience Team via chat, phone or email. Changes must be made at least 24 hours before the next draw.

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All you need to do to start betting is Sign In to the site with your email address. Once that’s finished, you can choose which lottery game you’d like to bet on and place your bet. It’s that simple!

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The individual pages for all available lotteries contain the information you need on how to bet on the games featured on HealthMillions.co.uk, and you can visit these pages from the links below. You will find details of when the draws take place, what prizes are on offer and the odds of a winning bet in each of the prize tiers.

Powerball

Health Millions

Mega Millions

Eurojackpot

German Lotto

Irish Lotto

Polish Lotto

OZ Lotto

OZ Powerball

French Loto

Saturday Lotto

Monday Lotto

Wednesday Lotto

Mega Sena

Canada 649

Austrian Lotto

Cash4Life

Lotto Max

Lotto America

If you have any queries about how HealthMillions.co.uk operates then head over to the About us section of the help area. If this is not sufficient then feel free to contact customer support.

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HealthMillions.co.uk is currently only presented in English, which means that it is not possible to change your default language on the site. Should this change at any point in the future, site users will be informed as soon as possible.

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Visit Notifications to set or change your account mailing preferences. Just check the boxes to receive activity emails and important updates. You can also register to receive free text message notifications to let you know if you won.

PLEASE NOTE: If you decide not to receive activity emails you will not receive winning notifications, emails confirming you have played or updates about your account activity.

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Your username does not need to correspond to your actual name and is only needed to sign in. If you wish to change your username, you will have to open a new account and use a different bank card and email address. Your username needs to be between 6 and 10 characters and should not include the symbols : = < > or have more than one period (.) in a row.

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You can change your password in the Personal Details section of your account by updating your selection and saving the changes. Just bear in mind that your password needs to be between 6 and 10 characters.

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Payment methods cannot be registered to multiple accounts for security reasons. If HealthMillions.co.uk’s system finds that your debit card has already been registered to another account on the site, it will bring up an error message.
As from 14th April 2020, credit card payments or e-wallet payments in which credit cards have been used to deposit money into the e-wallet will not be allowed from UK players, in line with the Credit Card Ban in the United Kingdom. UK players will also not be allowed to renew their subscriptions with these types of payment methods. Please contact Customer Support for additional assistance.

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When you sign in, the Transactions page will display a complete record of your deposits, withdrawals, wins, one-time entries and subscriptions, to help your monitor your own activity.

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Your account may have been locked or blocked because we are legally obliged by the Gambling Commission to carry out checks to ensure all your sign-up information is correct. For example, we must ensure you are over 18 and thus legally allowed to wager, but there are also other checks we need to make.

You will have been contacted by operations@healthmillions.co.uk who will have requested some documents from you. If you could kindly reply to that email with the correct documents then your account will be unlocked. While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.

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You can close your account by visiting the Account Status section of your account details. Here you can choose to suspend your account for a certain period of time, or if you would like close your account completely then please contact our Support Team.

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If you find that you cannot close your account, it may be that a lottery has yet to take place for which you have placed a bet, there are winnings pending to your account or you still have money in your account which can be withdrawn. If you wish to cash out money, you can go to My Account and select Withdraw. For more information, contact customer support.

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An automated email will tell you if your bet on the outcome of a lottery draw has won one or more prizes. The details are also available to view in your online account and you can choose whether to withdraw the money or use the funds to pay for future bets.

You can find the latest winning numbers from individual lotteries on the Results pages for each lottery soon after the draws take place, checking them against the numbers you have bet on.

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On this website, Jackpot is the name given to the top prize in a bet on a lottery. You will usually have to match all of the main numbers drawn to receive a jackpot.

The jackpots, and other large prizes may be taxed within the country in which bets are placed, with various governments withholding a percentage of cash prizes above a certain level. The country you are betting in and your personal circumstances can change your tax responsibilities, so it is best to check for yourself should you win.

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Non-jackpot prizes are often referred to as secondary winnings. They can be worth anything from a few euros to a seven-figure sum depending on which lottery you bet and how many numbers you match.

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Lottery winnings are paid directly into your player account, after which you can withdraw them into your bank account if you wish. However, you can also pay for future bets using the balance in your player account rather than making another payment from your chosen deposit method.
Please note that as from 14th April 2020, in line with the Credit Card Ban in the United Kingdom, UK players will not be allowed to deposit money to their accounts via credit cards or e-wallets in which credit cards have been used to deposit money into the e-wallet.

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HealthMillions.co.uk does not charge commission on prizes won by lottery bets, meaning that the amount you win is the amount you will keep.

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Taxation on lottery winning is highly variable depending on where you are playing the lottery from and your own personal circumstances. It is therefore better for you to check for yourself with a financial expert to get some real advice.

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If you play through HealthMillions.co.uk and you win a jackpot, you will not be able to claim the prize anonymously, as you may be asked to take part in marketing activities promoting news of your group’s win. However, no identifying details will be released without your permission.

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If your bet or your syndicate wins a large lottery prize, you may be asked to take part in marketing activities to promote news of your win, but no personal information will be exposed unless you give your consent to do so.

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All prizes will be paid into your account at the earliest possible time. If you have placed a bet, then all your winnings will be transferred into your players account at the earliest possible opportunity once they are processed

Once the winnings have been deposited in your account, you can then withdraw the funds or use them to spend on future bets.

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If your bet wins a top prize, you will be notified by our Customer Support team after the relevant entries have been checked against the official results.

You may be asked to take part in marketing activities to promote the news of your win. Please see the help page on what will happen to your personal details after a win to find out more about the process.

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The CVV (Card Verification Value) is an extra code printed on bank cards which acts as an extra measure to combat fraud. For Visa, MasterCard and Diners Club International, the CVV is the final three digits of the number printed on the signature strip on the back of the card. For American Express, the CVV is a four-digit number which appears on the front of the card. Visit Payment Details if you need to update or correct your CVV number.
Please note that as from 14th April 2020, credit cards or e-wallets in which credit cards have been used to deposit money into the e-wallet will not be allowed from UK players. This restriction will be in line with the Credit Card Ban in the United Kingdom.

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Once you have confirmed your purchase online, the order cannot be cancelled for logistical reasons. HealthMillions.co.uk employees receive order forms whenever a purchase is submitted and are continuously processing and scanning tickets throughout the day to make sure customers receive an efficient and reliable service.

If you have a query regarding a purchase or believe that there has been an error, please contact customer support.

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HealthMillions.co.uk currently accepts Visa and Mastercard along with Skrill and NETeller accounts as valid payment methods, along with the following alternative payment methods:

Abaqoos

Astro

Pboleto

DineroMail

EPS

Epay.bg

Euteller

Halcash

Lobanet

Multibanco

Moneta

Neosurf

Poli

Polinz

Przelewy

Sofort

Sporopay

Teleingreso

TicketSurf

Todito Cash

Trustpay

Usemybank

WebMoney

Yandexmoney

eKonto

We also allow bank transfers as a valid way to fund your playing account.

However, please note that as from 14th April 2020, in line with the Credit Card Ban in the United Kingdom, UK players will not be allowed to deposit money to their accounts via credit cards or e-wallets in which credit cards have been used to deposit money into the e-wallet. UK players will also not be allowed to renew their subscriptions with these types of payment methods.

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HealthMillions.co.uk currently accepts Euro. Your payment method will be charged in one of the supported currencies.

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Please follow the instructions in the error message you received if you are informed that your preferred payment method cannot be used. You can also contact customer support for further assistance.

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Click the Deposit tab to add funds to your account and follow the instructions. If you have any problems trying to make a deposit, please contact Customer Support.

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A SWIFT code is the unique identification code of a particular bank and consists of 8-11 numbers and/or letters. The International Bank Account Number (IBAN) is used to make or receive international payments and is used alongside the SWIFT code in Europe and in various countries around the world.
Please note that as from 14th April 2020, in line with the Credit Card Ban in the United Kingdom, UK players will not be allowed to deposit money to their accounts via credit card payments or e-wallet payments in which credit cards have been used to deposit money into the e-wallet. This restriction also applies to subscriptions and renewals of subscriptions.

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If you’d like to withdraw your winnings to your bank account, you can visit the Withdrawal section in your account and follow the instructions on the page to complete your transaction. You can withdraw £5 minimum, and up to £1,000 automatically. If you wish to withdraw more than this amount then you will need to request separate withdrawals each of which will be subject to a minimum amount of £5 and a maximum amount of £1,000.

As from 14th April 2020, in line with the Credit Card Ban in the United Kingdom, UK players will not be allowed to utilise credit cards or e-wallets in which credit cards have been used to deposit money into the e-wallet. This will also apply to subscriptions and renewals of subscriptions.

If you experience any issues or want to make a specific withdrawal request, please contact Customer Support.

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You may withdraw to the payment method of your choice, including Visa, Mastercard, Neteller and Skirll, along with many other independent payment methods you can find when doing your withdrawal.
However, as from 14th April 2020, UK players will not be allowed to deposit money to their accounts via credit card payments or e-wallet payments in which credit cards have been used to deposit money into the e-wallet. This restriction will be taking place in line with the Credit Card Ban in the United Kingdom. This will also apply to subscriptions and renewals of subscriptions.

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All withdrawal requests must be processed and approved by our accounting department before being paid out. We aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our customer support team will contact you directly.

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If your withdrawal request has been refused, you will receive an email from our customer support team explaining why the request has not been granted. Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is bigger than allowed.

If you have any questions about why a withdrawal was refused, please contact customer Support

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Once your withdrawal request has been approved, it may take up to 72 hours for funds to appear in your account if you have used a credit card or an eWallet. Credit card payments or e-wallet payments in which credit cards have been used to deposit money into the e-wallet will not be allowed from UK players, as from 14th April 2020. These payment methods will also not be allowed for new subscriptions or renewals of subscriptions. This is being done in accordance with the Credit Card Ban in the United Kingdom.
If you have not received your funds within this timeframe, please contact Customer Support for assistance.

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The latest lottery results for all the games offered on HealthMillions.co.uk can be found on their respective pages. Just simply click on the lottery you wish to find the results for and select the results tab located near the top of the page. Here you will be able to find the results from the last 180 days.

Alternatively, the results for all available lotteries can be found here:

Powerball

Health Millions

Mega Millions

Eurojackpot

German Lotto

Irish Lotto

Polish Lotto

OZ Lotto

OZ Powerball

French Loto

Saturday Lotto

Monday Lotto

Wednesday Lotto

Mega Sena

Canada 649

Austrian Lotto

Cash4Life

Lotto Max

Lotto America

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Jackpot alerts are a free method to stay on top of your favourite lotteries and a great way to make sure you don’t miss out. To sign up for jackpot email alerts, just go to the Alerts section in your account and select the games for which you’d like to receive notifications.

You can stop your current jackpot alerts by unticking these selections if you change your mind.

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Lottery result alerts are a free method to make sure you don’t miss the results from your favourite lottery ever again. To sign up for these alerts, go to the Alerts section of your account and select the lotteries for which you would like to receive alerts. If you change your mind, you can simply unselect these games and the lottery result alerts will stop.

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Text message alerts are a free way to find out if you have won a lottery prize without having to check the results yourself. To set up text message alerts, first make sure your mobile phone is registered with the site by adding it to the Personal Details section of your account. Once this has been done, go to the alerts section and select the ‘text message alerts’ box. You will then receive a mobile notification every time your bet wins a prize!

Text message alerts can be stopped at any time by unticking the relevant box.

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You cannot win a lottery or a bet on a lottery without participating, so if you receive a letter, email, phone call or message saying you have won a prize on something you have placed a bet on or bought a ticket for it is almost certainly a scam. If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.

It is important to remember that HealthMillions.co.uk will only send you emails about winning a prize for draws on which you have placed a bet.

If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact us for further assistance.

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The most common sign of a scam is receiving a letter, email, phone call or text message saying you have won a prize from a gambling product that you have not taken part in. You cannot win a bet on a lottery that you did not participate in, so these forms of correspondence are definitely scams and you should not respond to them.

Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize. They will often ask you to include bank details to release the “winnings”. These are likely malicious attempts to gain access to your financial information or charge you a premium rate to call a blank number, so do not follow their instructions and contact your local official lottery provider if you are in any doubt about what to do.

Some scam letters might request that you pay a “processing fee”, after which the funds will be paid to you. Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate bet you have placed.

You will also often see that scam notifications will often use the words ‘legal’ or ‘legitimate’ to try and lure you into the false sense of security that they are genuine, when in fact they are not.

If you are ever unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant provider directly through their official website, or you can contact us, as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.

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If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender. It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.

You may wish to contact the official provider to alert them to the scam in your area so that they can take appropriate action.

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If you have forgotten your password, you can just click here to enter your email address and you will be sent a link to securely set up a new password. If you do not receive an email from us, please contact our Customer Support team via live chat or telephone.

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It may be that you have selected not to receive activity emails. Visit the Notifications section to update your settings and you should receive an email confirmation. You can also check your account on the site in the Transactions section. If emails are sent to your spam/junk mail, you can confirm HealthMillions.co.uk as a safe sender in your email settings.

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HealthMillions.co.uk’s customer service agents are available by telephone, live chat and email from 10:00 GMT - 22:00 GMT. Please see the Support page for full contact details.

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HealthMillions.co.uk will endeavour to respond to all email enquiries as quickly as possible, and will be in touch within 24 hours. The support team can also be contacted via telephone and live chat from 10:00 GMT - 22:00 GMT.

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HealthMillions.co.uk is compatible with all operating systems *.It is recommended that the following browsers are used:

  • Internet Explorer 8 and up.
  • Google Chrome **
  • Mozilla Firefox **

If you have a problem or need further assistance, please contact support.

*For Mac users and those browsing with Safari and Opera, it may be that some features are not fully functional.

**Please make sure you are using a recent version of these browsers.

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You can visit the Personal Details to update your account preferences.

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You can visit the Personal Details section of your account if there is any information which is incorrect or which you need to change.

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HealthMillions.co.uk will regularly send out emails to players with important information regarding their accounts and winnings, as well as updates about promotions and big jackpots. This makes it easy for players to see whether they have won prizes and work out which games they want to enter, so it is recommended that users add HealthMillions.co.uk to their list of safe senders.

If any of HealthMillions.co.uk’s emails find their way into your spam or junk mail, you just need to select the email and add the site to your list of safe senders.

Follow the step-by-step guide below, or contact Customer Support for more information.

Gmail

1. Open any email message from HealthMillions.co.uk.

2. Click arrow pointing down (next to "reply") and click "Add HealthMillions.co.uk to your Contacts List".

Yahoo! Mail

1. Open any email message from HealthMillions.co.uk.

2. Click "Add to contacts" (next to HealthMillions.co.uk) and in the pop-up, fill out additional info if needed.

3. Click Save to finish.

Outlook 2007

1. Right-click on a HealthMillions.co.uk email.

2. Click on "Junk E-mail".

3. "Add Sender to Safe Senders List" to finish.

Outlook 2010 and Outlook 2013

1. Click on the tab "Home" > Junk > Junk E-mail Options > Safe Senders > Add.

2. Enter HealthMillions.co.uk and as well as any additional information you might like to add and click OK to finish.

Windows Live/Hotmail

1. Open a HealthMillions.co.uk email.

2. Click on "Add to contacts" (next to HealthMillions.co.uk) to finish.

Mail.ru

1. Create a folder called "HealthMillions.co.uk".

2. Add a new filter > In the "From" box, enter support@healthmillions.co.uk.

If you want to unsubscribe from these emails, you can change your settings in the Notification Preferences section of your account. However, you will need to log into your account to check your winnings and access any other news about your account.